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Friday, February 26, 2010

Indian Call Centres Generating / Booking Assessments


When this blog is searched by Google for: "ho code vs assessor email" and the search is from India, wise assessors know a 'fair go' is not going to be the outcome for all assessors. Of course any assessor, and YES GLP Assessor was tempted, who books appointments via a lead generation system, at some time is going to be disadvantaging other assessors!

Up to the recent changes of the 19th February, it was a miracale to be able to get through to DEWHA. These lead generators promised they could for $$$. GLP Assessor, chose not to use that system! But we know the Indian call centres were getting through!

Why? Well anyone using an auto dialler, can, and only blocks the system for everyone!

We hope that DEWHA this time, will make sure that loophole is closed!

GLP Assessor over the last month, has had more calls from Indian Call Centres, wishing to make bookings, than Australian homes! Of course these call centres can use their reverse database and collect a group of 'would be' homes for assessment. Not taking the fail rate of the booking into account, GLP Assessor thinks this should be STOPPED. And it may have been, now due to the cap, on the number of assessments per assessor per week!

On the Green Loans website is stated "assessor or representative". What does this exactly mean DEWHA? It is hoped it means, bookings made by active assessors. Assessors with HO numbers, and passwords which they can change on a frequent basis, to prove, who they are!

Of course anyone can source a list off Google, or ABSA's site and pretend to be that assessor! Are you DEWHA going to make sure this cannot be rorted?

GLP Assessor does not want to see a 'fire sale' on HO numbers, just for the task of booking assessments. Anyone can pretend to be a number can't they? HO number purchased for $$$$!

If we are going to have a new Green Loans Program, then let's make sure this time it is 'rort free' for God's sake! You DEWHA have buckets of money to waste it would seem! So invest some of this $$$, firstly in making sure the foundations of GLP II are solid!

This post is not against Indian lead generation call centres, but the whole concept of lead generation call centres, being used within the concept of the GLP I & II, at the expense of other assessor's chances to a 'fair go'!

Because what we are left with here is the crumb's of what we had, and some of us have no other choice than to use these crumbs, to stay sane and feed our families!

Information is edited / supplied by GLP Assessor at http://glpassessor.blogspot.com and your comments as usual are welcome on this blog.

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