Home Sustainability Assessors involved in the Green Loans Program, are spending their days, hanging on the phone and writing emails.
Stuck on the phone trying to get through to a Call Centre, that for many, is engaged 100% of the time, and has been for weeks. It is not uncommon for assessors to simply not get through! Therefore appointments are not getting booked, meaning no assessments taken!
GLP Assessor, has not been able to get through to the call centre, since the 2nd of February. This surely has to be a case of Bad Faith, being offered by DEWHA, when one reads the contract, that assessors signed.
There are hundred if not thousands of emails been sent by assessors all over Australia, on a daily basis. Voicing their frustration on a broken system, that has been created due to mis-management, by those parties involved.
A common daily scenario for many assessors, is summed up in this brief email that was emailed to all departments, media, Government officials and the Ombudsman.
I am a Green Loans Assessor who has work available, but cannot work because I cannot get my jobs booked into the call centre, booking service. Despite redialing endlessly, just trying to get into the phone queue.
I also cannot invoice for work I have already completed. Because the work I was told to continue doing, when your booking service was shut, has still not been assigned booking numbers to invoice with. Even when I do have booking numbers for work completed, I cannot get my invoices paid within the 30 days stated on my contract with you.
You are not allowing me to work. There is a big difference between the "No guarentee of work" I agreed to, under the terms of the contract I signed. And not allowing me to work due to the complete failure, of the systems you agreed to supply to all assessors.
These 'systems' included a working booking system, and then an online booking system. Yes you supplied an online booking system for a time, TO ONE COMPANY ONLY.
This was at the expense of all smaller operators, who trusted you to provide a fair and level playing field, to everyone who made "a commercial decision". To risk our money and time, to enter a new fledging business area. Had we been aware of all the relevant information as stated, many of us may have made a different decision.
Yours sincerely, Green Loans Assessor
GLP Assessor would like to hear from legal representatives dealing with BAD FAITH in a legal contract. Contact GLP Assessor on this site for more information.
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