The existing Green Loans Booking system, is nothing more than a complete failure for all independent assessors. Assessors are faced with lists of householders, but are unable to book these appointments, due to the Call Centre being engaged 100% of the time, for weeks!
YES, it is more than a case of 'contract breach' or Bad Faith by DEWHA. Who stipulate in the agreement, a Call Centre for booking appointments. The reality is that the Call Centre is inaccessible! Even limited common sense, would suggest the call centre is accessible!
Alas this is not the case, and with many emails or phone calls to the Government Department, DEWHA, nothing has changed since early this year! Yes as assessors, we have heard the reports of extra staff. But we still cannot get through, to the call centre, so it makes no difference!
So how do we improve a system that was given little thought in design, and left unmanaged to to run off the road!
Well the best people to ask, are the assessors themselves. Afterall it is they who are faced with the daily chore, of calling a non existent Call Centre!
So as Assessors of the Green Loan Program, add your input to the Green Loans Booking System Ideas, vote now!
It sure has to beat the existing system, that could not be any worse! Even turning off the existing system, would make little difference to many assessors! As far as they are concerned, the system has been turned OFF already, for many WEEKS now!
Missing off this poll, is the idea that no 'lead generation' business could book appointments. Only assessors! Additionally a limit on the size of any assessor business. Without limits, greed and rorting is all too easy, as we know to well.
This information is supplied by GLP Assessor at 'http://glpassessor.blogspot.com'.
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