Field Force : Dataforce : EnviroSaver Program - Death Of The GLP Assessor!

Field Force : Dataforce : The EnviroSaver Program!

A program delivering 6000 appointments per week!

Exerts from the Dataforce's case studies web page state:

"Enviro Saver is a free program which helps households reduce their environmental footprint, while also saving money. The Enviro Saver program was developed and is delivered by Fieldforce Services, a leading Australian supplier of metering, billing and data management services to utilities and councils. The solution was based in part of Fieldforce's existing ASAP software, a job-scheduling system which had also been custom-developed by Dataforce for use in Fieldforce's call centre. That system was adapted to support coordination of the energy auditors who visit households to advise on energy-saving changes."

"Additional requirements specific to Enviro Saver also had to be built into the new application – such as multiple administrative sites to allow the multiple agents providing services in regional areas to log in and administer their own parts of the system; and the ability for householders to request and schedule their own appointments."

"The system uses an Oracle database with a web-based application that enables the call centre staff to look up the names and address details of inbound calls, schedule retrofit appointments, and assign appointments to energy auditors in the field."

"Dataforce has continued to work closely with Fieldforce to extend the system's capabilities in response to emerging requirements, making incremental improvements to day-to-day business processes.
The success of the system has enabled Fieldforce to expand its activities under the program to other states, and to handle dramatically increased numbers of appointments."

Click on http://dataforce.com.au/casestudies.html to get the full story or,

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